Sense isn't charging

[Shawnamana]

I got a new Sense last Friday and I’ve never been able to get it to charge. I’ve done everything it tells you to do to fix the problem but nothing works. It doesn’t even register that the charger is hooked up to it. At this point it has died and I got three good days of use out of it. I’ve contacted customer service twice via chat and was told someone would contact me, that was Sunday, no one has contacted me at all.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @Shawnamana. Welcome! It's great to have you on board.

Thanks for your efforts while troubleshooting your Sense and contacting our team. I understand how you're feeling about your watch not charging and I'm sorry for the delayed response. I've checked with our Support team and it seems your case is under review as they're looking into this matter. I was told that you'll receive an email with more details shortly. Please keep an eye on your inbox and if you need anything else, don't hesitate to let me know.

See you around.

[Leese03]

I am also having this issue with a newly bought sense. Took it out of the box plugged it in to charging port and it does not charge  no lightening bolt icon and battery just keeps draining its been 2 days with no follow up from fitbit support. 

[LizzyFitbit]

Hi @Leese03. Welcome on board.

Thanks for joining this thread. I'm sorry that you're going through this experience that you've had with your Sense and our Support team. Because you already have a case created, I've forwarded your post so our team can look into your case and get in touch with you soon. Due to the current events affecting our operations there might be a delay in their reply, however be sure that your case is in good hands and you'll receive further assistance.

Have a good day.