Sense isn't recording data

[Umeransari]

I opened new fitbit sense and synced with my phone last night. Watch is not capturing anything. No heart beat, no floors count everything is zero

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @Umeransari. Welcome to the Community Forums.

Thanks for letting us know about your Sense. This is odd as your watch should be tracking and syncing your details to the Fitbit app. Because this isn't the case, please try reconnecting it to your Fitbit account with the following steps:

1. Remove the Sense from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. Force quit the Fitbit app
4. Restart your watch to refresh its performance.
5. Open the Fitbit app, tap your profile picture > Set Up a Device.
6. Select your Sense, tap Replace Device and follow the on-screen instructions.