Sense isn't working with Galaxy 8

[Homedepotguy]

Doesn't work with Samsung Galaxy8 ...my Ionic works with my phone but the Sense doesn't 

Moderator Edit: Clarified subject

[Marrrmaduke]

@Homedepotguy you mean it doesn't sync? or you cannot set it up?

[WilsonFitbit]

Hello @Homedepotguy Welcome to the Community Forums! @Marrrmaduke Thanks for your input! 

The Fitbit app was optimized to work on certain mobile devices to ensure the connection with a Fitbit device. For now, these are the only devices compatible. Our team is working on adding new devices soon. If yours isn't listed, you can check back soon. 

@Homedepotguy I was informed by the Support Team that you have contacted and they have provided information. I suggest you to update your case if you require further assistance or if you have any additional questions. 

Have a great day! 

[Homedepotguy]

After talking to customer support and directly asking if my Samsung Galaxy 8 would sync with my Sense. I was told that it wouldn't and I should get my money back. So I returned it to Amazon. Now I see that my phone would have and the customer support associate was not very well trained. I also returned a Charge 4 that I bought my wife for Christmas. My wife and I have owned many Fitbit products and have always had good luck with the customer support. This wasn't to helpful and have us a bad opinion of fitbit product s ..

[WilsonFitbit]

Hello @Homedepotguy It's great to see you around! 

@Homedepotguy I'm very sorry for the experience. Your comments and feedback regarding our Fitbit products and services are very appreciated! this helps to evaluate our processes for improvement. 

Have a great day!