Sense won't charge

[TaniaT]

New sense for Christmas. I have successfully charged it twice since then. I went to charge it yesterday when it showed 0%, however it won't charge at all. It no longer responds in any way when I connect the charging cable. It seems to be totally dead. I have wiped the rear plate of the watch; change power outlet and still no improvement. Any ideas before I contact Fitbit direct?

[Guy_]

Hi

How long did you leave it on charge?

Once it gets to 0% it takes a while before anything happens.

Try leaving it on charge at least an hour

[TaniaT]

Had it on charge overnight on two different occasions from two different power supplies.



Sent from my Galaxy

[Guy_]

You've done all the good trouble shooting.

Probably best to contact Fitbit Support  directly.They may be able to help you.

[WilsonFitbit]

Hello @TaniaT Welcome to the Community Forums! @Guy_ It's great to see you around and thanks for the input! 

@TaniaT thank you for the troubleshooting steps you tried prior to posting. I would like to confirm if you have followed all of the steps suggested in our help article: Why isn't my Fitbit device's battery charging?

Also, if you haven't tried a restart, please follow these steps: 

- Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

Let me know how it goes. 

[TaniaT]

Yes, all steps tried without success. The watch seems dead on or off charger. I have contacted customer support to arrange to return it for further investigation.


Sent from my Galaxy

[kawaiiko]

@TaniaT Have you tried cleaning the contacts prior to charging on both the fitbit and charger?  I usually just use a damp paper towel.  

[TaniaT]

Yes I did rhis under the instructions from customer support using ear buds, alcohol & old toothbrush. Didn't help.



Sent from my Galaxy

[LJVR]

Hi Tina mine also Xmas present  also will not charge v. Disappointed was sold as health watch and does not even do blood pressure   even 50 dollar watches do this mt partner has a koretrack works great

[WilsonFitbit]

Hello @TaniaT It's great to see you around! Thanks for following the troubleshooting steps suggested! @LJVR Welcome to the Community Forums! 

@TaniaT Our Support Team has also confirmed that you contacted them. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case.

@LJVR Can you confirm if you also followed all the troubleshooting steps suggested here? 

I look forward to your response.