Sense just STOPPED working & won't turn on

[EtotheC]

I've had my Sense since December. So far, I've loved it. Until today. 

This thing is DEAD IN THE WATER after it randomly went to the FitBit logo screen and then just shut off. I was at over 90% battery.

I've already tried rebooting it multiple times...now I don't even get the haptic feedback that the watch recognized I was holding the solid state button. 

I tried all the tricks - even tried rebooting while ON to charge, rebooted my phone MULTIPLE times...

I had issues that never got resolved with my Aria scale, and now its just a brick...

Someone PLEASE give me some hope this is salvageable, because I can't believe a $300 watch is a piece of junk not even a year in.

[djones45]

Good Morning, my FitBit sense just died.  Did you ever get a resolution to your issue?  If so what was it?  Thank you.

[EtotheC]

So far I've heard nothing from FitBit and I've posted to ALL their social media accounts as well

[cjportia]

The same thing happened to mine, and I just bought it a month ago. Trying to figure out how to contact them directly for a replacement or refund.

[ckshwe]

Happened to me as well.  About 24 to 36 hours after upgrade,  My sense was many years old, but I find the timing of this quite curious.  Tried all the same tricks as you to get it back to life and nothing.  Will have to try to contact Fitbit tomorrow, which will likely be next to impossible!

[eugenia991]

Exactly same thing happened to mine. Won’t turn on, won’t reboot, out of nowhere

[Guy_]

Hi all, just in case it's a simple case of not charging, do check this link about cleaning and the charge cable, which often is a problem. How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[eugenia991]

Did anyone hear back from Fitbit? I hate how I can’t just easily connect with them and get answers

[Varrossi]

Same thing here. Tired of fitbit issues I just got a garmin venu 2 it is fabulous