Sense keeps restarting itself off

[MaryamT2024]

My fitbit sense has been restarting itself on and off again for the past 4 hrs. I've tried to hard restart (read in community to hold the button on the side). I've done that and the fitbit has been vibrating nonstop. Help feature on app doesn't work. Need suggestions

Moderator Edit: Clarified subject

[Guy_]

Hi @MaryamT2024 - this may indicate a watch fault, especially if it got wet but try changing clock face as a restart doesn't help.

As a last resort sync and from the watch Settings do a factory reset (which can fail) and setup your watch again. Time and patience is required.

Note: It is a good idea to make a note of the names of any clocks or apps and any special watch or app settings you use before the factory reset or replacement if necessary.

[MarreFitbit]

Hi there, @MaryamT2024. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense keeps turning itself off. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

@Guy_ Thanks for helping out! 

[Al0mngCameMary]

Hi,

Mine is doing the same thing. Has anything worked to fix it? I’ve tried a restart, letting it die and recharging it, tried resending but my app can’t even find the watch.

thanks,

Mary

[MaryamT2024]

I have had to return it for a replacement, sadly.

[MaryamT2024]

Hi Mary,

I've had to return it. Waiting for a replacement still.

Hope you get yours sorted.