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Sense keeps turning off and on by itself

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‎01-09-2021 05:28 - last edited on ‎01-10-2021 10:15 by Fitbit Moderator

‎01-09-2021 05:28 - last edited on ‎01-10-2021 10:15 by Fitbit Moderator

Just got my fitbit sense yesterday. It keeps turning off and on by itself, won't stay connected to bluetooth, and won't allow updates. Has anyone else had these problems? 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎01-09-2021 07:17

‎01-09-2021 07:17

What happens if you touch the left button?

Author | ch, passion for improvement.

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‎01-09-2021 12:40

In response to Guy_

‎01-09-2021 12:40

I would contact Fitbit, or the place of purchase. 

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‎01-10-2021 09:21

In response to Guy_

‎01-10-2021 09:21

It turns off 

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‎01-10-2021 09:21

In response to Rich_Laue

‎01-10-2021 09:21

Okay thank you. I purchased it on Fitbit website so will contact them tomorrow 

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‎01-11-2021 10:59 - last edited on ‎06-18-2024 04:02 by Fitbit Moderator

In response to Hacroffod

‎01-11-2021 10:59 - last edited on ‎06-18-2024 04:02 by Fitbit Moderator

Hi @Hacroffod. Welcome to the Community Forums. @Guy_ and @Rich_Laue, thanks for stopping by to help this member.

@Hacroffod, thanks for every step tried prior to posting. I've contacted our Support team and it seems you already have a case created with them. I was told that your case is under review and you'll receive an email shortly with more details. Be sure that your case is on good hands.

Hope to see you around more often.

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