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Sense keeps deleting my steps after syncing

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‎01-04-2021 16:13 - last edited on ‎01-11-2021 10:23 by Fitbit Moderator

‎01-04-2021 16:13 - last edited on ‎01-11-2021 10:23 by Fitbit Moderator

Hi has anyone had the issue where once sync the app deletes steps? I had achieved 13k steps and it was showing on both the watch and the app now its saying 6k which is really frustrating. Can anyone help? 

 

 

Moderator Edit: Clarified subject

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‎01-04-2021 17:15

‎01-04-2021 17:15

You always just need keep fit always if you have got time 

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‎01-11-2021 10:23

In response to Keeeem

‎01-11-2021 10:23

Hello @Theothermarcos Welcome to the Community Forums! @Keeeem Thanks for your input! 

 

@Theothermarcos I was told by Support Team and they mentioned that you have contacted them. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case.

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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