Sense keeps turning off by itself

[Mannbrad]

Why does this keep turning itself off now? First the heart rate is way off and now this!  Fitbit has gone down hill! Think apple will be reaping the benefits as many many people r returning there versa3 and senses

Moderator Edit: Clarified subject, formatting and word choice

[N8teGee]

Hi @Mannbrad, welcome to the community.

If your Sense keeps turning off I would suggest you've got a faulty unit. Have you tried contacting customer support (here) to discuss things further? 

[LizzyFitbit]

Hi @Mannbrad. It's good to see you around the forums. @N8teGee, thanks for your help!

@Mannbrad, I'm sorry for the experience that you've had with the Sense. Let me explain that this has been reported to our team and they're currently working to bring a fix to all our affected members. In the meantime, my best recommendation is to keep an eye to this thread for future updates about this situation. Please know that your feedback will won't go unnoticed.

See you around.

[Mannbrad]

R they gonna be able to fix both issues?  Thanks

[LizzyFitbit]

Hi @Mannbrad. Welcome back.

In regards to the Sense rebooting by itself, our team is aware of this issue and they're working hard to get this resolved to our members. Currently we don't have a time frame for the fix, but we'll update this thread once we have more details. Now about the heart rate, I've contacted our Support team to forward your details and it seems you already have a case created. I was told that your case is under review and they'll continue helping you with this matter via email.

Have a good day.

[Mannbrad]

Thanyou for your response. And yes i do have a claim pending

[LizzyFitbit]

Hi @Mannbrad. I hope you're doing well.

You're welcome, thanks to you for your confirmation. Please keep an open communication with our team so they can investigate and provide you with further assistance.

See you around.