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Sense keeps vibrating when I already answered the call

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‎01-24-2023 01:44 - last edited on ‎01-26-2023 07:19 by Fitbit Moderator

‎01-24-2023 01:44 - last edited on ‎01-26-2023 07:19 by Fitbit Moderator

Just recently when I get an incoming call on my iphone the call is notified to my sense but after connecting the call the watch still behaves as if its getting a live call still being received. I can hit the red phone symbol and it stops but really annoying a wasting battery power. Is this a known issue? I have disconnected the link for now.

 

 

Moderator Edit: Clarified subject

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‎01-26-2023 07:18 - edited ‎08-08-2023 05:28

In response to Steveh2

‎01-26-2023 07:18 - edited ‎08-08-2023 05:28

Hi there, @Steveh2. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. I understand how you must be feeling. @Clove6060 Thank you so much for your help!

As for the issue you're having, since it's related to the call notifications I'd recommend to try the following:

  1. On the Fitbit app, tap on your profile's icon > Sense > Notifications and turn off call notifications.
  2. Restart your Fitbit device and reboot your phone.
  3. Turn back on the notifications on your Sense and the Fitbit app.
  4. Try receiving a call notification one more time.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎01-24-2023 04:05

‎01-24-2023 04:05

Try restarting the watch and phone

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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0 Votes

‎01-25-2023 01:47

In response to Clove6060

‎01-25-2023 01:47

Yes tried this previously. Rebooted again and will see how it goes. Thanks.

Best Answer

‎01-26-2023 07:18 - edited ‎08-08-2023 05:28

In response to Steveh2

‎01-26-2023 07:18 - edited ‎08-08-2023 05:28

Hi there, @Steveh2. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. I understand how you must be feeling. @Clove6060 Thank you so much for your help!

As for the issue you're having, since it's related to the call notifications I'd recommend to try the following:

  1. On the Fitbit app, tap on your profile's icon > Sense > Notifications and turn off call notifications.
  2. Restart your Fitbit device and reboot your phone.
  3. Turn back on the notifications on your Sense and the Fitbit app.
  4. Try receiving a call notification one more time.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer