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Sense loses connection with Samsung phone.

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‎07-16-2022 19:58 - last edited on ‎07-18-2022 16:51 by Fitbit Moderator

‎07-16-2022 19:58 - last edited on ‎07-18-2022 16:51 by Fitbit Moderator

Even putting the phone in my pocket causes Sensa to lose connection. Is anyone aware of a fix or is this a known flaw?

 

Moderator edit: updated subject for clarity

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‎07-18-2022 16:51

‎07-18-2022 16:51

Welcome to the Fitbit Community, @norman.prather.

 

Thank you for informing us about the difficulties you experienced with your Fitbit Sense.

 

Please make sure that Power Saving Mode or Battery Saver is turned off on your phone. This mode frequently causes the device to disable Bluetooth.

 

If your phone is managing multiple Bluetooth connections simultaneously, the connection with your Watch might not work properly.

 

I would recommend performing a restart by following these steps.

 

Hope this helps.

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‎01-26-2023 03:12

‎01-26-2023 03:12

I have the exact same issue.  My Sense is about 2 years old and has been working reliably until recently.  BT connection is very weak and I literally need to have the watch beside my phone for it to sync.  Tried all the remedies: ensure f/w and s/w are up to date, unpair and re-pair BT, reinstalled Fitbit App, reset Sense to factory ... and none of these measures make any difference.  I believe the BT receiver is beginning to fail on the watch.  Even the wifi strength is weak compared to my wifes Versa - I am literally sitting beside our router.

Have I reached the expected life expectancy of this watch?  My daughters 2.5 year Versa also experienced similar issues including degraded battery performance lasting only 24hrs.  Unfortunately this is not a good track record for Fitbit.

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