Sense lost my run data

[FlatcapDad]

After my run I could see it had recorded the data on my sense but then when I synched to the app it had gone. All there was from today was a track of my movement around the house, very odd.

[EdsonFitbit]

Welcome to the Fitbit Community, @FlatcapDad.

Thank you for informing us about the data lost after you synced.

If this is the first time you experience this situation, please restart your Fitbit Sense by following these steps.

You can manually add the missing activity on your Fitbit account. For instructions, please visit this article and open the menu "How do I manually log exercises in the Fitbit app?".

Have a nice day.

[SunsetRunner]

My sense shows my steps from the treadmill this morning but then for my two walks this afternoon, it shows the time of the walk but shows 0 steps. And hasn’t tracked steps since this morning. I have restarted the sense but no luck. The online log is also not showing these steps. What do I do now to fix this??

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @SunsetRunner.

If you haven't done so, please set up your Fitbit Sense as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.