Sense no longer syncs with Windows computer

[Nancy-O]

I purchased 2 Sense watches early last year, one for me, one for my mom who is 89 and has A. Fib. She does not have a smart phone but I set her up on her home computer so that she could Sync without needing the app. I live in British Columbia, she lives in Newfoundland. I have spent hours on the phone with mom trying to figure out a way to Sync her watch, Today I had an online chat with a Fitbit person who was helpful in telling me I can logout on my phone and log in to moms account to change her settings so that she is on Newfoundland time. However.... given that I am not near her phone, it has not updated the time. THAT is her biggest problem - if her Fitbit battery dies, she then has no ability to reset the time WITHOUT the app since Fitbit stopped supporting sync on the website as of October 2022. This means that anyone without a smartphone or tablet cannot use a Fitbit. Tell me please is anyone has a solution or if you are a Fitbit employee, please take this to the powers that be as you have made her device unuseable, and may lose me and my family as customers as a result.       

Moderator Edit: Clarified subject

[LZeeW]

Hello @Nancy-O and welcome to the Community.  I sympathize with your predicament.  Unfortunately, your mother needs a compatible device to sync her Sense.  Does she have a wireless network as part of her home set up?  If so, she can use a wi-fi tablet and doesn't need a smartphone.  I also understand that you and your mother are on opposite ends of Canada.

Community Council members aren't Fitbit/Google employees.  I can assure you that Fitbit has received many, many, many complaints from users like you and your family.