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Sense not charging

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‎11-17-2020 12:33 - last edited on ‎11-19-2020 10:54 by Fitbit Moderator

‎11-17-2020 12:33 - last edited on ‎11-19-2020 10:54 by Fitbit Moderator

Just received my new sense and it won't charge.  I've changed USB chargers and still nothing !! Any ideas ?? 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎11-17-2020 15:42

‎11-17-2020 15:42

Hi @Knoxy1010, welcome to the community.

 

Does the Sense actually turn on, or is it completely dead? If it does turn on I'd recommend restarting it by pressing and holding the button for 10 seconds (until you see the fitbit logo). Also have you confirmed that the charger is lining up properly on the back of your Sense (try wiggling it a bit to see if it makes contact). 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎11-17-2020 15:58

In response to N8teGee

‎11-17-2020 15:58

Yes I've reset it a couple of times and also the charger seems to be lining up as it clicks when attached but now my battery is down to 6%    I have tried wiggling it around but it does nothing.  

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‎11-17-2020 16:12

In response to Knoxy1010

‎11-17-2020 16:12

I think at this point it's probably best to speak with customer support (here), as it's difficult to know whether it's a hardware fault with the device or an issue with the charger. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎11-17-2020 16:35

In response to N8teGee

‎11-17-2020 16:35

I'll give them a call in the morning.   Thanks for your advice 

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