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Sense not logging any data

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‎03-04-2025 08:57 - last edited on ‎03-04-2025 10:29 by Fitbit Moderator

‎03-04-2025 08:57 - last edited on ‎03-04-2025 10:29 by Fitbit Moderator

Started having issues with my sense a couple of days ago, after the last update, steps flipping up and then down in number, exercise logging hit and miss. Yesterday it stopped logging steps at midday, rebooted automatically 5 times and needed recharging 3 times! Today, I have everything at zero, no heartrate, no steps, no sleep data, nothing, its seems to have turned into a pretty crappy watch with no other functions. Any idea how I can resollve this issue? I reached out to support, they told me to calibrate my steps correctly! How I’m expected to do that when its not registering any at all I don’t know!!!!

Moderator edit - Subject word choice

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2 REPLIES 2

‎03-04-2025 10:23

‎03-04-2025 10:23

Hi @Eowyn3066 and welcome back to the Community !
I appreciate your message, and I'm sorry to hear you are experiencing some issues with your Fitbit Sense. I understand your feelings regarding the whole situation, and this is definitely not the experience we want for our customers. 

Let me suggest you some tips in order to improve the performance of your Fitbit Sense. 

As support suggested, verify the stride length recorded on your Fitbit app : Can I change my stride length in my Fitbit account?

If you haven't done yet, please restart your device as shown in the following help article : How do I restart my Fitbit device?

Try to change your clock face as explained here : How do I change the clock face on my Fitbit device?

Since it appears that you are having problems with the battery draining quickly, please check the suggestions and solutions detailed in the following help article : What are tips to extend my Fitbit device's battery life?

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
Best Answer

‎03-05-2025 04:36

In response to MarioSFitbit

‎03-05-2025 04:36

I’ve been having issues with my fitbit sense not recording the correct amount of steps for a few weeks now, and on top of that, now its not recording my walks/workouts.

reported it and nothing!

getting really fed up with the lack of support after spending so much on the watch. 
not happy at all and don’t know how many actual steps i’ve done.

fitbit is a waste of time!!!!

Best Answer