Sense not pairing with Samsung Airbud pro

[Elena820]

I just got a pair of Samsung airbud pro, as I have a Samsung phone. The thing my Sense is not finding the airbuds. The airbuds are connected to my phone, so their Bluetooth is on. My Sense is able to find my Samsung TV, but not my airbuds! 

I tried restarting my Sense and restarting my airbuds. Still problem not solved!

Any idea please?

Thanks

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you tried restarting your airbuds in order to connect them with your Sense @Elena820. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

Keep on visiting the forums. 

[Elena820]

Hi,

I still have the same issue. 

Any luck on solving that?

Thanks 

[Croz2054]

I’ve the same problem with JBL’s.  Trying to find the fix

[AndreaFitbit]

Thanks for getting back to us @Elena820, and welcome, @Croz2054. Thanks for letting us know that you´re still unable to pair your Sense with your Samsung Airbud pro @Elena820 and with your JBL’s @Croz2054.

Our team is still working on a fix for this issue. 

Thank  you for your patience and participation in the forums.