Sense not syncing Health metrics - lets help my dad<3

[Mioumitsou]

Hi,

I have recently purchased the Sense for my father that is 76 years of age and obese. I purchased this watch because it would help him monitor his Health Metrics.

To be honest he loves his watch, and what is more, it actually motivated him to start moving and eat less, in the last two weeks he has shed a couple of kilos and sleeps better at night, great and thank you!!

One more additional reason is that my father suffers from sleep apnea, meaning that at times in his sleep he stops breathing. He usually sleeps with the aid of oxygen, and because of the sense O2 saturation readings he can monitor his O2 levels during last nights sleep, wich is great.

Though the last couple of days the watch refuses to pas on data to his phone, most of the time he is not receiving the health metrics. when rebooting the phone and watch everything works, but after a while things become un-synced again. Iv had a go at it myself (im a ionic user, so I know my way around the app) with no success.

I would really like to ask your help on this as this is important to him, and me

Im attaching the raw email my father intended to sent out (english isnt his native language):

Any response from the Dev team would be appreciated

----------------------------------------------------------------------------------------------------------------------------

The main reason that I purged  the fitbit sense was the healthy future  .
So far I am disappointed with the performance.
Every morning I have a Bing problem to gather data on my smartphone.
Most of the time i am not receiving data from  Health Metrics like Oxygen  saturation, Breathing rate (last night No Data).
Booting and rebooting my sense or my smartphone does not solve the problem.
My conclusion is that the sense

• is not a reliable equipment ,
• it has BAGS  to be solve
• less functionality  than was written in marketing procures
• poor value for money  

[Guy_]

If he has an Android phone, try this

On the phone check battery optimizations

[the options may be different in your version]

• First go to Settings > Apps & Notification > Special app access
• Click on Battery optimization
• Now press the drop down menu [...] and select “All Apps”
• Click on Bluetooth and then select “Don’t optimize”
• Same with Fitbit
• Next go to Settings > Apps  > Fitbit > Storage
• Clear cache [not data]
• Force stop the Fitbit app

Then restart both watch and phone after to make sure it takes effect.