Sense not syncing for 3 days

[Furlafan]

My new Sense has decided after working well since 25th September to no longer sync. I have only just noticed that it hasn’t been doing so since Saturday. No matter if I go to Bluetooth and switch it off or on and if I have tidied out all my previous Fitbit devices it still gets about halfway along then just sits there. Very frustrating!! Anyone else got a solution? I’m using an Apple phone with the latest iOS.

Moderator edit: format. 

[Guy_]

@stevedench 

What phone do you have?

What is your App version?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

[stevedench]

Finally managed to sync my Sense last night but only by connecting to my wireless network. Is there a sync problem with the Sense model? I have problems with syncing at least three times a week

Sent from my iPad

[Guy_]

@stevedench @ What phone do you have? What is your FitBit  App version?

[stevedench]

Hi,

iPhone 7plus
Version 3.37

Regards

Steve

[Guy_]

@stevedench 

Please note that having multiple Bluetooth devices is likely to cause issues ensuring good communication with the watch.

Though seems like this is a common issue. Possibly due to the recent update, as it was working before.

In which case its probably best to inform Fitbit Support directly. They may be able to help you.

NB. Fitbit haven't announced that version [3.37] yet so guess you are testing it for them.

[WillStewart]

I have over 10 other bluetooth pairings, so the "best answer" advice is too invasive, it's like Fitbit is the center of everyone's universe.

I instead went to the Troubleshoot guide for syncing, and that solved my problem without wiping away all of my Bluetooth pairings.

https://help.fitbit.com/articles/en_US/Help_article/1866.htm#

[WillStewart]

I visited Fitbit's Sync Help page, and that provided enough information for me to sync without wiping out all of my other Bluetooth pairings.

https://help.fitbit.com/articles/en_US/Help_article/1866.htm#

[energιzer]

w did you fix your problem? MineSstopped.  And says can't sync your sene

[Champ7777]

My Fitbit Sense stopped Syncing and the Google Assistant connection was lost.

Spent a full 3 Hours this morning trying everything (and that includes Factory Resetting) before finally resolving my issue. 

I had to go into my phones settings.

Then tap on apps.

Tap on Fitbit while in settings

and tapped on Force Stop. 

Then opened up Fitbit. 

It fixed my Sync ISSUE 

AND it fixed my Google Assistant. 

• Note: I went to the Google Assistant app and disconnected Fitbit Sense Device in the Google Assistant Devices (area) from within the Google Assistant app. 

I disconnected my device from Google Assistant BEFORE I went into settings on my phone to go to Fitbit and Force Stopped.

[Guy_]

@Champ7777  Thanks for the info. It should be noted if your Sense stopped syncing then Google Assistant won't work.

Generally clearing the cache and force stopping the Fitbit App resolves many issues, and also resolving the syncing issues would restore things back to normal so the rest of the procedure was probably unnecessary, and risky, many watches do not survive a factory reset.

[hatulaverne]

I’ve done all the above that you advised and it still won’t connect.  Never had a problem until recently 

[Guy_]

@hatulaverneWhats not working and whats working, what phone and what things have you tried?

As @WillStewart says, Its normally a simple repair, drastic measures aren't normally needed and in fact often makes thing worse.

You can contact Fitbit Support directly. They may be able to help you step by step.

[Kathypcr]

I’m having the same problem and this is my second Fitbit ... it’s probably my last! 

[hatulaverne]

Not to mention the ECG monitor doesn’t work and the app for my bank isn’t
supported. It’s not worth the extra money.

[BlueThunder71]

I've not been able to sync for over a week now. The sync always gets half way them fails.

It also always informs me there are apps it coudn't install, but doesn't name the apps. 😞

[BlueThunder71]

Weird: I logged in here, and in the Withings board which shares the Fitbit/weight data, and it immediately started to sync again. Hmmm....

[Teecher]

My Sense is few months old now and seems to getting progressively slower at synching. The issue described of stopping half way through has now struck so I followed the steps that Alvaro suggested. Restarting the Sense has lost a couple of days of data so hopefully the issue is not ongoing. It appears to me that the issue is totally to do with the Sense operating system. What ever happened to the All day synching that my previous few Fitbit devices used?

Update: After following Alvaro’s steps and synching my Sense it appeared that I had lost a couple of days data. That wouldn’t have been the end of the world but the next time I tried to synch it stopped at the half way point again. I chose to remove the Sense totally from Bluetooth and the Fitbit app and re-install it. This worked fine and it synched well with the missing data being returned also. Hopefully it all continues to work this way.

[BlueThunder71]

Mine has now gone back to not syncing. The app says my watch is on 6% battery, which is clearly not true. Turning off bluetooth, ios device etc has no affect. The sync gets stuck halfway and gets no further. I'm frankly sick of this watch now. These problems should not be affecting products that are released. This feels like a beta device.

[AlbertoGo]

I my case after trying everything, I found out that my IPad was connected to my IPhone. As soon as I set the bluetooth off on my IPad, my Sense synchronize perfectly. After that I made my IPad to forget my Sense. Hope this helps.

[Caralm]

This happens constantly and just about every day I have to go through various steps to get it to sync. I’m about to give up on the Sense.