Sense not syncing for 3 days

[Furlafan]

My new Sense has decided after working well since 25th September to no longer sync. I have only just noticed that it hasn’t been doing so since Saturday. No matter if I go to Bluetooth and switch it off or on and if I have tidied out all my previous Fitbit devices it still gets about halfway along then just sits there. Very frustrating!! Anyone else got a solution? I’m using an Apple phone with the latest iOS.

Moderator edit: format. 

[Teecher]

Caralm,

what is your Sense firmware version? If not 128.4.17 try updating as this firmware version syncs fine for me.

Teecher

[AlbertoGo]

That is very strange, it happens to me that it was synchronizing with other device, as soon as I set off the bluetooth on the other device, the Sense came back normally. I think Sense is more likely the best smartwatch today, I strongly recommend not giving up on this, It has to be a solution.

[AndreaFitbit]

Welcome to the Fitbit Community @Caralm and thanks for getting back to us @Teecher, @AlbertoGo. Thank you for letting us know that you have to go through various steps to get your Sense to sync @Caralm and for your advise and comments @Teecher and @AlbertoGo.

@Caralm, please try the steps advised on this post and check that your app is up to date. 

Keep on visiting the forums. 

[ScardyCatOwner]

I have one that will not sync anymore. Not a month old yet and my wife has stop using it.

[AndreaFitbit]

Welcome to the Fitbit Community @ScardyCatOwner. I'm sorry to hear your Sense won't sync  anymore. 

If you have aready followed advised troubleshooting steps the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[EXFIT]

You will be doing it quite often.

[Drew1234]

Believe me i know. I got it in December and had to reset at least 30 times.

[AlbertoGo]

Mine was working fine but after last App update in Apple Store the app stopped showing any sleep record, just vanished. I assume somebody will realize this happened and fix it meanwhile no more sleep info at all.

[AKNekoGirl]

This is not a long term solution. It may work for a day or if you're lucky a week. The issue is in the UI code that Google or will not fix. I bought mine when they first release, and this issue has plague me ever since, making me regret every wasting my hard earned money and time on it. Furthermore, this response is the ONLY response anyone will receive and when dealing with this issue. This tells me that no one in the company knows or even cares about fixing it issue. If anyone has a chance to go with a different brand, I would highly suggest doing so. 

[CrossfitPrincs]

I wanted to help those of you who may not have realized this, as I accidentally stumbled upon it. And I may have done it and it wasn't a default setting. 

First, I want to say, I did set the watch on the charger, turned it off, cleared the cache to the app, turned off Bluetooth,, Uninstalled the app,  and rebooted my phone. 

Then I just turned on the watch and then allowed the watch to ask to connect to everything. 

After all the steps of the set up (I think I did this like 10 times) I stumbled across a page that was indicating what features the watch had. 

You know. Swipe to left you have this.. swipe up you have this screen, ..etc. 

Well when you are on the main screen of your watch, swipe to the right, you will see like 6 icons. For some unknown reason, check to make sure your phone is NOT on the Do Not Disturb and the Sleep Mode were turned on.(circle with line and moon icon). One I turned those off a MIRACLE happened. Lol

I started receiving all texts, phone calls,  alerts and messages . 😀

I hope that helps you. 

[AndreaFitbit]

Welcome to the Fitbit Community, @CrossfitPrincs. Thank you for letting us know about the steps that worked for you.

They will help other users to set their notifications.

[SusieQue13]

Thank you CrossfitPrincs! I have been fighting this thing for 45 minutes and your tip worked. I have no idea how it got set to do not disturb?! 

Moderator edit: format. 

[AndreaFitbit]

Thanks for getting back to us @SusieQue13. I'm glad to hear that you're able to solve your query.

Keep on visiting the forums. 

[clv14]

I tried to see what version of the app I have.   I clicked on my profile photo from the App home screen.  I clicked on my profile photo in the next screen (which says View Your Profile).  I don't see any help and support.  Please advise.

[clv14]

Found it. 

[Teecher]

You've done well. Generally you just need to keep looking. It's under Help and Support and the version at 22nd July should be 3.63 (36355015) according to the app on my phone. 

[Guy_]

Hi @Teecher - for info, there are 2 Fitbit Apps for phones which may have different version levels, as the versions are not always released at the same time, one for iOS and one for Android.

Even then different phone OS versions may be limited to different (earlier) Fitbit app versions.

[Teecher]

That's all good. Wouldn't it be nice if there was somewhere to check what the latest versions are for your specific phone? Even without having to do a check for the latest version from within the app.

[Guy_]

@Teecher - you can, eg.  on Android in the play store it will show you the latest available Fitbit App version for your phone, if you install updates manually, otherwise it will be auto updated to the latest level available for your phone.

[Teecher]

@Guy_ Good to know. Wouldn't it be good to see on a Fitbit website though? Keep up the good work with the passion to improve it all and have a great weekend.