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Sense not syncing with iPhone

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‎04-18-2022 10:15 - last edited on ‎04-26-2022 17:47 by Fitbit Moderator

‎04-18-2022 10:15 - last edited on ‎04-26-2022 17:47 by Fitbit Moderator

Ever since the latest update on the iPhone, my Sense will not sync with my iPhone app.  I've completed all of the steps recommended and it's still not working.  Any ideas?

 

I also tried to get my Sense to connect (via bluetooth) to my Surface and it couldn't get that to work either. Neither device was discoverable.


Any help is much appreciated.

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎04-26-2022 17:57 - last edited on ‎10-15-2023 07:16 by Fitbit Moderator

‎04-26-2022 17:57 - last edited on ‎10-15-2023 07:16 by Fitbit Moderator

Welcome to the Community, @djc204.

Thanks for sharing these details, and your efforts while troubleshooting your Sense. Before anything else, let me explain that your watch was enhanced to work with Android and iOS mobile devices. This will explain why your watch wasn't able to sync with your Surface. To see our compatibility requirements, click here.

I understand your Sense won't sync with your iPhone and because you mentioned to have tried some steps, could you confirm if you refer to the ones described in this help article? If that's correct, let's try reconnecting your watch one more time to the Fitbit app with the following steps:

  1. Forget your Sense from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Reboot your phone and restart your watch.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select your Sense, tap Replace Device and follow the on-screen instructions.
Best Answer

‎04-27-2022 07:01

In response to LizzyFitbit

‎04-27-2022 07:01

Yes I can confirm that I tried all of the ones described in the 'help article' previously.

 

I just went through the steps you've listed and now the Sense will not connect to the iPhone Fitbit app.  I get as far as entering in the (4) digit code to get them connected and it will show 'connecting to Fitbit...', but will eventually say that something went wrong and select abort.  I've tried it three times and all three times ended in the same way (with the abort).  What should I do next?

Best Answer

‎05-01-2022 14:09 - last edited on ‎10-15-2023 07:14 by Fitbit Moderator

In response to djc204

‎05-01-2022 14:09 - last edited on ‎10-15-2023 07:14 by Fitbit Moderator

Hi there, @djc204.

Thanks for confirming what steps you've tried, as well as attempting the other tips from my post. I'm sorry the issue persists and because you've exhausted the possible troubleshooting, I'd recommend getting in touch with our Support team so they can evaluate what can be done to bring you back on track. They're available via chat and phone, just click here to get connected with them.

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