Sense not tracking sleep score or SpO2 data

[Kelley1207]

My sense will not measure my sleep score or spo2 during sleep any longer. I'm putting the watch in the correct position every night. Help please.

           Thank you,

          Kelley1207

Moderator Edit: Clarified subject

[SilviaFitbit]

@Kelley1207 Hi there. Thanks for the details mentioned. 

I appreciate that you checked you're wearing it correctly. In order to receive a sleep score or SpO2 data, your Sense needs to track sleep stages, check out the following scenarios where you get sleep patterns instead of sleep stages: 

• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Hope this helps. 

[Kelley1207]

Hi,
I was unaware that I cross posted my comment. My apologies. I'm new to
this.
Thank you,
Kelley Marderosian

Moderator Edit: Personal info removed

[SilviaFitbit]

@Kelley1207 Thank you for getting back. No problem. 

May I know if after following the tips mentioned above your Sense tracked your sleep? Feel free to check out the Fitbit Sense Product Manual here. 

Hope this helps. 

[Kelley1207]

Hi,
My sense is still not giving me a sleep score. It acknowledges how lind I
sleep but yet no score. I've tried every option in the manual and
suggestions from the community. I really want this to work. Other than this
issue I love my watch.

Thank you for responding, Kelley Marderosian

Moderator Edit: Personal info removed

[SilviaFitbit]

@Kelley1207 Thank you for clarifying it. 

I appreciate that you shared how you feel about this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around. 

[Kelley1207]

Hi,
I'm very happy to have fixed this issue with you. Thank you so much for
your time.

Kindly,
Kelley

Moderator Edit: Personal info removed

[SilviaFitbit · Accepted solution]

@Kelley1207 Glad to hear that. Be sure to get in touch with our Support team, they'll be more than happy to help you. 

Have a good rest of the week. 

[Kelley1207]

Thank you.