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Sense not updating

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‎03-06-2023 11:24 - last edited on ‎04-09-2023 12:27 by Fitbit Moderator

‎03-06-2023 11:24 - last edited on ‎04-09-2023 12:27 by Fitbit Moderator

My Sense is requesting to update to the latest version. It syncs to my phone and begins to update. Halfway through it stops and resets the Sense, which does not update. I have tried all of the troubleshooting recommended on the website but nothing is working. Has anyone else experienced this, or does anyone have any suggestions? Thanks.

 

Mike

 

Note: I am unable to use my Sense because it keeps requesting an update before it will boot-up. Quite frustrating.

 

Moderator edit: format 

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‎03-06-2023 20:50

‎03-06-2023 20:50

Hi @ResQ11 - just in case the watch is actually working and syncing, there is no need to update it, and sometimes better not to if it is working fine.

 

If that is the case ignore the app announcement of an update. And only do it if you know what the update will do.

Author | ch, passion for improvement.

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