Sense not working after Android update

[ChandniS]

Hi there,

I started facing lot of issues after I updated the tracker software sometime last week:

1. Battery started draining fast like within few mins from 100 to 0. 

2. Majority of the apps including settings got automatically uninstalled from the watch.

3. Sense started becoming unresponsive. I tried to update the software but it won't connect to my phone. 

4. After that, for 1-2 days, only fitbit logo could be seen on the watch. 

5. Now the haptic sensor is not working. Unable to do anything. 

I have a Google pixel 3. Please help. I just bought the watch like 5 months back. 

Moderator edit: format. 

[DramaQueenDiva]

Hi @ChandniS,

Just curious, is the Fitbit app on the phone up to date?

[ChandniS]

Yes, both fitbit app and tracker software on the watch are up to date.

[lablover55]

do a factory reset, after that..turn off bluetooth.

[ChandniS]

How can I do a factory reset? I am unable to get inside my watch. All I see now is the fitbit logo. 

[lablover55]

or press the button for a few seconds to 'reboot'. 

[ChandniS]

Haptic sensor is not working.