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Sense not working after update

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‎08-22-2022 15:32

‎08-22-2022 15:32

Ever since the update, my sense can't hold a charge and has stopped recording hr. I've shut it off, restarted, factory reset, and left it turned off for multiple days but nothing is working.

 

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‎08-22-2022 17:47

‎08-22-2022 17:47

I’ve been having the same issues lately as well. I was also thinking maybe it has something to do with the update 

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‎08-22-2022 20:44 - last edited on ‎08-23-2024 10:57 by Fitbit Moderator

In response to RayMichelle

‎08-22-2022 20:44 - last edited on ‎08-23-2024 10:57 by Fitbit Moderator

Hi @Adh90 , @RayMichelle - it could be something to do with the update as others also posted in the forums about poor battery after the update.

However if there is an HR issue as well it may be a more serious fault with the watch.

A factory reset and installing the same latest version of firmware may get you back to the same situation which presumably means something is wrong with the watch.

Try chat via the Fitbit app, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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