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Sense not working as expected

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I’ve had my sense for 7 months.  It just not work write.  The other day the time was even off.  It does not sync.  I have to play around with it every day.  If I push the button to reboot other things pop up…but the the Fitbit logo.  I can’t get it hooked up with my wifi.  Is the problem is that my phone is old?  It’s a 6 plus.  It says i need a iso13 and above.  I have 12.4.  ….I don’t want much from this watch.  Heartbeat, sleep records, oxygen, steps…time .  It was a splurge for me and I’m constantly disappointed.  My weekly reports show me zero steps a few days a week.  I’d like to get my daily sleep records.  The button is hard to hold in.   Please someone help this old lady….please….

 

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Try a factory reset. 

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