help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-20-2023 23:23

‎12-20-2023 23:23

My sense stopped syncing 15 hours ago. It was showing bug details then straight to fitbit logo and has not moved no lights on at back of watch....
<span;>I’ve done it all (deleted and redownloaded app, Bluetooth on and off, unpaired, removed all other devices, tried alternative plugs to charge, not showing any signs  other than fitbit logo, turned phone off/on, etc.). I now have a device that I can't get past the logo so frustrating... And this is the replacement I was sent earlier this year.

Best Answer
0 Votes
2 REPLIES 2

‎12-22-2023 12:36

‎12-22-2023 12:36

Welcome to the forums @Foulis.

Thank you for sharing the inquiry regarding your Sense. I'm sorry for the inconvenience.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, keep an eye on you inbox and spam folder. 

 

Best Answer

‎12-22-2023 13:38

In response to ManuFitbit

‎12-22-2023 13:38

Thank you for your email
Yes got a rapid response from the team
Best Answer
0 Votes