Sense only displays Fitbit symbol

[3greatgifts]

Sense will only display fitbit symbol. Pressing the button on the side for 10 seconds does nothing. I put it on the charger, nothing happened. Fitbit symbol still there. Help.

Moderator Edit: Formatting

[LizzyFitbit]

Hi there, @3greatgifts.

Thanks for the details provided, and the steps tried prior to posting. I'm sorry you're having this experience with your Sense. I went ahead to check your details and I noticed you already have a case created with our Support team. Please keep an open communication with them, I'm sure they'll continue helping you with this matter.

[michelleheath22]

Hi Lizzy,

I am currently having a similar problem with my sense currently all that will show on it is the Fitbit logo and I tried the whole holding side button for 10+seconds but nothing happens. What can be done?

Thanks in advance

Michelle Heath 

[3greatgifts]

I chatted with support and they sent me a new one (since I bought it in
Feb.)

[michelleheath22]

Wow I've all ready had to have new screen for it..so there isn't any other
way of fixing it then?

[michelleheath22]

I have had mine for awhile now and have all ready had to get a replacement as the screen fell off previously. Now it won't do anything after yesterday I had charged it and it still doesn't want to even display the fit but logo anymore.  ☹️

[LizzyFitbit]

Hi there, @michelleheath22 and @3greatgifts.

@michelleheath22 Thanks for restarting your watch and sharing more details about its behavior. I'm sorry the display isn't working well. I went ahead to check your details and it seems you already have a case created with our team. I'm glad they're providing you with assistance and please keep an open communication with them.

@3greatgifts Thanks for keeping me posted. It's great that you're about to receive a replacement and I hope you can keep crushing your steps with it.