Sense order hasn't shipped

[dolpator]

I was curious if Fitbit Monitors any of these forums.  I am really disappointed if the customer service I am receiving.  I ordered the Fitbit Sense Sept 25th, on the day it came out.  I have yet to receive the watch as of today.  There has been no correspondence by email, and I have tried to talk to them via phone and chat on when the watch is being shipped.  First issue was my watch was backordered, and wouldn't ship until the 12th.  They said on Monday, should ship this week.  Well we are going into Friday and I still haven't seen where it has shipped.  Getting very frustrated that I have waited almost a month for this product.  I understand backordering of the watch.  But if you are going to tell me it will ship on the 12th, I think I should have shipped on the 12th, and here we are on the 15th and still hasn't shipped.  I hope someone from Fitbit reads this and reaches out.  I have a Fitbit users from the beginning, and not liking the service right now.  Plus I am  now worried from seeing all the post on this forum on issues with the watch, I am hoping I didn't make a $330 mistake....Sorry for the Rant, just frustrated... 

Moderator Edit: Clarified subject

[SteveH]

@dolpator  Sorry you've had such trouble. Unfortunately, although these boards are moderated by Fitbit staff, they are not monitored by customer support so you'll need to contact them (again) to chase the issue.

I know it's small consolation but I'm very happy with the Sense so far, so persevere.

[dolpator]

Thank you. I have been contacting customer service ltoday will be my
fourth time. At this point I am stuck, I either wait it out or cancel the
order. Problem is noone can give me a straight up answer. I was told it
would ship this week, and it hasn't. Just upset......

[LizzyFitbit]

Hi @dolpator, welcome to the Community Forums. @SteveH, it's good to see you here and thanks for your help!

@dolpator, thanks for sharing detailed information about your Sense order and your interaction with our team. I apologize for the delay in your order. This isn't the type of experience that we want you to have and please know your feedback won't be taken for granted as every feedback shared in the forums always helps us to improve our services. While I don't have access to your order details, I've contacted our Support team and forwarded your post so they can check your case and continue helping you via email. If there's anything else I can do for you, please keep me posted.

Have a nice day!

[dolpator]

Thank you LizzyFitbit. I reached out to them on Saturday since I gave them
the full week, and they still hadn't gotten back to me. The agent was kind
and concerned about the care that was taken up to this point, and said she
would have an answer by the end of the day. Well here we are on Monday, and
that care wasn't taken. I still haven't heard anything via email.... Very
frustrated now to the point that I may cancel the order. This is a little
ridiculous to say the least. If there were open lines of communication,
that would be one thing. But there isn't any communication from them
except for when I make the attempt. When I chatted with the agent on
Saturday, she agreed that everything that I had said or has been done up to
that point was correct and she would have them get back to me. So not
sure what I am supposed to do, but wait.