Sense overcounting steps?

[dwf373]

hi all,

I have a new Versa fitbit...my wife has really had to push to hit goals...10,000 steps for example.

My new fitbit has me hitting 10k by noon each day.

what is going on?

thanks,

doug

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @dwf373. Thanks for reporting the extra steps you're getting with your Fitbit Sense.

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take.

Do you work driving a vehicle or moving your hands a lot?

Keep on visiting the forums.