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Sense quit working

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‎08-03-2023 07:32 - last edited on ‎08-04-2023 14:47 by Fitbit Moderator

‎08-03-2023 07:32 - last edited on ‎08-04-2023 14:47 by Fitbit Moderator

 

Well my Fitbit Sense quit - gave up the ghost. I got it last Thanksgiving at a Black Friday sale. I didn't save the receipt. I wasn't expecting a $250 watch to not make it a year.

This was my first smartwatch, I've became addicted to it. I guess I will get a new smartwatch - I just don't want to have to buy a new one every 8-9 months. After being on this sub I find out they aren't that long lasting.

Looking for a replacement - any suggestions?


Moderator Edit: Clarified subject

https://showbox.bio https://tutuapp.uno/
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6 REPLIES 6

‎08-03-2023 10:43

‎08-03-2023 10:43

If bought from Fitbit or certified dealer, should be under warranty.  Don't need sales receipt; Fitbit can tell when started using it.  Contact Help.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎08-03-2023 11:43

‎08-03-2023 11:43

Contact fitbit support. They can help you. I found the chat option to be easiest when I had a similar issue with my old fitbit.

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‎08-03-2023 15:25 - edited ‎08-03-2023 15:26

‎08-03-2023 15:25 - edited ‎08-03-2023 15:26

Hi @shawinfra - my Sense is nearing 3 years.

You don't say what has happened and what lead up to the current state. There might be a simple fix.

In any case it is still under warranty.

Author | ch, passion for improvement.

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‎08-04-2023 07:13

‎08-04-2023 07:13

Hi, sorry to hear that. I got my watch almost 3 years ago, also at Thanksgiving sale. The watch still works pretty good, even though at the beginning I had a lot of complaints about sleep stages not recorded. They (Fitbit) fixed that problem and now it’s working really great (except my cable needs replacement). I like Sense even better than Apple Watch. Hopefully you will receive your replacement soon 

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‎08-04-2023 10:50 - edited ‎08-04-2023 21:25

In response to LarisaAR

‎08-04-2023 10:50 - edited ‎08-04-2023 21:25

Same.

my watch is 2 yrs, 9 months and still behaves like it’s new. 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
Best Answer

‎08-04-2023 15:53

In response to Clove6060

‎08-04-2023 15:53

Hi everyone, and a warm welcome to our new members.

@shawinfra Thanks for bringing this to our attention, and I'm sorry you've gone through this situation. I understand your point of view and to help you out, may I know more about the issues you're having with the Sense? If it's the battery the one no longer charging, I'd recommend this help article which describes some tips to get your watch working again.

@JohnnyRow, @JenaePavlak, @Guy_, @LarisaAR and @Clove6060 Thanks for your amazing help!

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