Sense saying not connected to Wi-Fi

[Brozum01]

I'm connected to Wi-Fi on my sense but when I go to clock faces or media it won't open because it says not connected to internet no matter what Wi-Fi network it's connected to. If tried restarting sense and phone, disconnect Bluetooth, impair and repair. Deleting and reinstalling app,  deleting the sense on the app and re setting it up. Please help

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Brozum01. Welcome to the community forums! 

Thank you for the detailed information and for the troubleshooting steps you've tried. At this time, I'd recommend checking if your Wi-Fi network appears under Wi-Fi Settings in the Fitbit app. If not, please manually add the network in the Fitbit App by following the instructions below: 

1. In the Fitbit app, tap the Today tab, then tap your profile picture. 
2. Tap your watch tile.
3. Tap Wi-Fi Settings.
4. Tap the 3 dots in the top right corner > Add network manually. 
5. Enter the network name and security type.

For more information, I recommend visiting this help article: Why won't my Fitbit watch connect to Wi-Fi?

Hope this helps. 

[Brozum01]

Yes.in the app under wifi settings it says connected to the network. But when I open the clock faces or music screen in the app it says (oops looked like your not connected to a network)

[Guy_]

It's not a watch problem.

Clock faces, if you can get them in the Fitbit App are transferred to the watch over Bluetooth.

It is more likely your phone is using a  VPN connection or your phone has  security software  not allowing Fitbit Access to internet.

[Rich_Laue]

As for WiFi on your tracker, the Sense needs to be plugged in and charging for WiFi to be turned on. 

[WilsonFitbit]

@Brozum01 Thank you for your reply. @Guy_, @Rich_Laue Great to see you around and thanks for your input. 

@Brozum01 I appreciate the additional information you provided. In this case, if the inconvenience still persists or if you need further assistance, I'd recommend contacting our Support Team. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

See you around.