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Sense screen asks to turn on Bluetooth

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‎07-20-2021 10:23 - last edited on ‎07-22-2021 16:27 by Fitbit Moderator

‎07-20-2021 10:23 - last edited on ‎07-22-2021 16:27 by Fitbit Moderator

My Sense has me locked out. Some how it got set whereas I have to push the button see anything, plus I'm unable only set screen time, brightness, button function. It keeps saying to turn on "bluetooth", but it is on... 

 

Moderator Edit: Clarified subject

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0 Votes
5 REPLIES 5

‎07-21-2021 09:26

‎07-21-2021 09:26

Hi @GoSo. It's good to see you again.

 

Thanks for letting us know about your Sense behavior. This is odd and to look into this, could you take a picture of the Bluetooth message on your watch? To attach it in your reply, please follow the steps described here. In the meantime, let me recommend the following steps:

 

  1. Remove your Sense from the Bluetooth settings.
  2. Force quit the Fitbit app and reboot your phone.
  3. Restart your watch to refresh its performance.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. On your Sense, swipe right from the clock face to access the quick settings and adjust the DND, Sleep Mode, brightness, Screen Wake, and more.

 

Hope this helps.

Best Answer

‎07-22-2021 06:29

In response to LizzyFitbit

‎07-22-2021 06:29

My Sense is finally back to normal. I did nothing and have no idea what transpired.....
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0 Votes

‎07-22-2021 06:48

In response to LizzyFitbit

‎07-22-2021 06:48

Is it charged? what happens when you put the watch on the charger? Any messages that pop up?

Best Answer

‎07-22-2021 09:21

In response to lablover55

‎07-22-2021 09:21

My Sense seems to be back to normal. I just tried placing it on "charge". It was at 26% and there were no messages......Thanks
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‎07-22-2021 16:12

In response to GoSo

‎07-22-2021 16:12

Hi @GoSo It's good to see you again. @lablover55 Thanks for stopping by to help our members.

 

@GoSo I'm glad your Sense is back to normal. Thanks for your efforts while working on this matter and I hope you keep enjoying the Fitbit experience. By the way, let me invite you to visit our Health & Wellness board where you can share your story, meet more people and find great tips to live a healthy lifestyle.

 

Have a good day! 😊

Best Answer