Sense screen detached from body

[Paulacan]

My face came off the watch it was not near water wasn’t near any heat I didn’t knock it just suddenly it popped out and I don’t know where I can take it to get repaired.

I tried to put it back together but it keeps popping out everything appears to be working any ideas where I can get a repair?

Moderator Edit: Clarified subject

[DramaQueenDiva]

Unfortunately, Fitbit does not offer nor recommend these types of services.  Your best bet might be to consult your warranty to see what can be done.

[Paulacan]

Thank you for the reply I have no problem paying for my repair my son bought this for me a gift for Christmas of 2020 currently in Europe on a holiday I don’t know what the warranty would’ve been
Any idea?

Sent from my iPhone

[Gr4ndp4]

Hi, @Paulacan, Fitbit's warranty is here cover depends on where you are. Good luck

Cheers

[Paulacan]

I’m in Canada watch purchased in Seattle Please try to be a little bit more helpful muchly appreciated

Sent from my iPhone

[Gr4ndp4]

Hi, @Paulacan, I'm not a Fitbit employee, I'm a volunteer Community Council member.  How to: Identify a Fitbit Moderator or Employee - Fitbit Community explains.

If you want to take this matter forward with Fitbit you can talk to "Customer Support" here, I suggest you use Chat or Phone for a prompt response.

Cheers