Sense screen detached

[euph0ric]

Hi! I just woke up and my Sense watch face detached. It's hanging by a thread, I tried popping it back in but it didn't work. Ii ordered it June 1, 2021 and am assuming it's too late to file for a replacement. What do I do? Can anyone help? I'm really really upset by this and I think Fitbit should fix this issue immediately considering many others have had the same issue.

[SteveH]

If you are in Europe the warranty is 2 years rather than 1 and you would be covered.

[euph0ric]

i am in the US sadly

[SteveH]

Then options are very limited. If you contact customer support then usually offer a discount on new purchases to replace it when out of warranty contact.fitbit.com

[euph0ric]

Just saw.. shocking $5 discount for something they should fix themselves and have known about for years now... wow

[SteveH]

The discount is discretionary and there are many posts of people being offered up to 50% off another tracker. 

[Clove6060]

@euph0ric 

You  may have seen this thread but you can either try fixing it yourself or take it to a watch repair shop and see what they charge to close and seal it. Be mindful, the water resistance may be compromised. 

https://community.fitbit.com/t5/Sense/Tips-to-repair-Sense-screen-detached/td-p/4903126

[froggyfrmga]

Got mine may 30th 2021 screen came loose Aug 11 2022 was told it's out of warranty and they emailed me a code for 35 percent off a new device

[Deechte]

If it's still properly working in its detached state,  and warranty is expired,  I'd recommend getting yourself some B7000 glue (there is a black and transparent version).