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Sense screen fell off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-11-2023 16:35 - last edited on ‎07-12-2023 03:38 by Fitbit Moderator

‎07-11-2023 16:35 - last edited on ‎07-12-2023 03:38 by Fitbit Moderator

The whole face of the watch came off?

what can I do?

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-20-2023 12:55 - edited ‎07-20-2023 13:07

‎07-20-2023 12:55 - edited ‎07-20-2023 13:07

Hi @TheresaKer, welcome to the community. 

In this case, since this is not a software-related issue, there is not much troubleshooting or recommendation we can provide. Therefore, what I can suggest is to contact our customer support team; they will provide you with information about the warranty of your device. 

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‎07-20-2023 14:44

‎07-20-2023 14:44

Literally just happened to me as well. I've never even worn my Sense in the shower, let alone any body of water. I'm shocked and extremely disappointed.

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‎07-26-2023 06:20

In response to Savannah9696

‎07-26-2023 06:20

Hi there, @Savannah9696. Welcome to the Fitbit Community Forums.

I'm sorry for any inconvenience this could cause to you, I totally understand this might be disappointing.  I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

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