Sense screen has popped open

[B.Desai]

I am disappointed with the poor quality of Fitbit products. We bought Fitbit Charge 4 and Fitbit Sense tracker watches. On two separate occasions, the bands broke on the Fitbit Charge 4 and only one band was replaced on the Warranty. The charging cable failed on the Fitbit Charge 4. The charging cable failed on the Fitbit Sense, with specific reference to the charging cable's vulnerable "third pin" which fails easily, even with careful use. The second charging cable also failed so I had to buy a third one. 

A few days ago, the top cover screen of my Fitbit Sense popped open, the functions stopped working, and there was no way to repair it. Several times, I tried to clip it back into place but failed each time.  Please see the photographs below for reference purposes. This Fitbit Sense was used very lightly

and carefully, just for walking, not even for running, swimming, gym or sports.  I didn't expect to have so many problems with it.  There is online advice about how to solder the "third pin" on the charging cable and how to glue the screen back on, but the fundamental point is that these types of problems should not have occurred in the first place.  Also, gluing the screen does not necessarily resolve the complete loss of functionality.

I am extremely disappointed with the poor quality of Fitbit products.

[Guy_]

Hi @B.Desai - thanks for posting the photos.

Once the seals fail moisture can get in and cause damage and you may not know until sometime later when the screen actually detaches.

If the display still works it can be glued back if it's out of warranty or the watch replaced under warranty.

The charging pin can fail if the watch is connected or disconnected from the cable that is still plugged in to the power source.

Cleaning issues can also cause problems, see instructions in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

My Sense charge cable is still working after nearly 4 years but possibly use it less frequently, about once a week which means less handling.

As others in the forums have noted the point about quality is something Fitbit/Google could improve.

[B.Desai]

Thanks for the confirmation and information. I notice that FitBit have not responded at all. I definitely will not be buying another FitBit tracker.

Regarding the number of problems that I have had with FitBit trackers, I have never had any similar or so many problems with any other manufacturer or device type.