Sense screen is blank and unresponsive

[NOR2023]

My Fitbit versa screen has been acting strangely over last few days - not responding to swipes or taps. Today the screen has gone blank for long periods of time/ has unreadable horizontal lines. It is charged, it is still vibrating with notifications, and it is synching with my phone. However I only intermittently see the screen/notifications. Most times I see a blank screen or lines.  I have restarted a few times, with no change. 

What can I do about this?

Moderator Edit: Clarified subject

[LizzyFitbit · Accepted solution]

Hi there, @NOR2023.

I've moved your post to the Sense board so we can keep the forums organized. I'm sorry this happened to you and appreciate your efforts in restarting it. So we can work on this together, may I know if you've tried changing the clock face to one from Fitbit? If not, please give it a try as this has worked for other users. For instructions on how to change the clock face, see this help article.

[NOR2023]

Thanks for reply. I have changed clock face, my Fitbit vibrated to let me know if was changed but is still blank.

[Clove6060]

Some Fitbits include a water lock mode, which disables the screen and button(s) from responding to touches and swipes.

To turn off the water lock, dry your Fitbit and double-tap your screen (Inspire and Luxe) or long-press the side button (Sense series and Versa 3+) to turn off its water lock.

[NOR2023]

I have tried reinstalling a new clock face a couple more times and it has worked! Thanks for your help.

[LizzyFitbit]

Hi there @NOR2023. @Clove6060 Thanks for stopping by to share your help.

@NOR2023 Thanks for taking the time to troubleshoot your watch. I'm glad this got sorted out and I'm going to take the liberty to mark my post as the Best Answer to help other members around the forums.

By the way, let me invite you to visit our Health & Wellness board where you can make new friends and start your own topics. Have a great week ahead!

[Sumanapearl]

Hi @LizzyFitbit , I am also facing horizontal lines showing up and display not turning on even after charging… however on mobile , app is getting synced , I can see counts increasing 

[LizzyFitbit]

Hi there, @Sumanapearl.

Thanks for joining this thread and sharing your Sense's behavior. I understand your concern and I noticed you already have a case created with our Support team. I'm glad they're providing you with assistance and my best advice is to keep an open communication with them.

I hope we can get you back on track soon.

[willjoe]

In general, restart smartwatches like the Fitbit Sense series, Versa series, Ionic, and Blaze. To restart your watch, press and hold the button (or the back and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. Then release the button. You may need to try this process a few times.

Regards,

Will

[V_hagemaster]

I can see my screen on my sense but it wont react to my swipes or taps on the home screen. i have tried changing the clock screen and everything. it wont restart and the battery is full. it reacts to up and down swipes when in a app but nothing else. its syncing to my app. 

[LizzyFitbit]

Hi there, @willjoe. @V_hagemaster Welcome on board.

@willjoe Thanks for the suggestions, I'm sure your post will help other members.

@V_hagemaster Thanks for taking the time to troubleshoot your Sense. Because the issue persists, I went ahead and requested a case on your behalf so you can receive further assistance from our Support team. You'll receive an email shortly, please keep an open communication with them.