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Sense screen is completely back

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‎07-21-2021 20:30 - last edited on ‎07-22-2021 16:13 by Fitbit Moderator

‎07-21-2021 20:30 - last edited on ‎07-22-2021 16:13 by Fitbit Moderator

My fitbit will not turn on now. I feel the vibration but the screen is completely back

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎07-22-2021 16:21

‎07-22-2021 16:21

Welcome, @Mmharr. It's nice to have a new member around.

 

I've moved your post to this new thread as there are more chances to get related replies here. Thanks for letting me know about your Sense and I'm sorry you're having this experience with the screen. To work on this, please try restarting your Sense to refresh its performance, changing the clock face to one from Fitbit and let me know how it goes.

 

Hope this helps.

Best Answer
0 Votes

‎07-28-2021 11:22

In response to LizzyFitbit

‎07-28-2021 11:22

It completely quit when I tried restarting it. I turned it off and now it will not turn on again. I charged it and it got extremely hot but still would not turn on. I definitely need to have it repaired. Thanks anyway.

Best Answer

‎07-29-2021 14:43

In response to Mmharr

‎07-29-2021 14:43

Hi @Mmharr. I hope you're doing well.

 

You're welcome and thanks to you for trying the steps suggested above. I'm sorry your Sense is still not working and the experience you had with it while charging it. Given this situation, I'd recommend getting in touch with our Support team so they can evaluate your options and bring you back on track. You can get connected with them via chat or phone by clicking here. Please make sure to share the steps you've tried so far.

 

Have a good day.

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0 Votes