help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense screen is white and stuck

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-31-2021 17:02 - last edited on ‎04-01-2021 07:53 by Fitbit Moderator

‎03-31-2021 17:02 - last edited on ‎04-01-2021 07:53 by Fitbit Moderator

Screen turned white and is stuck. I tried changing the clock face. Any ideas how to fix it

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎04-01-2021 07:54

‎04-01-2021 07:54

@CZM2019 Thanks for stopping by! 

 

This is odd but thank you for troubleshooting this issue. Please try restarting your Sense by doing the following:

 

Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer