Sense screen isn't responding

[Desiree22]

My screen will not respond on my Fitbit sense.

[Guy_]

Probably best to try a restart with the buttons

[Desiree22]

That isn't working, unfortunately. 

[Guy_]

Did you charge it first for 15 -30 minutes.

Try this, the button can take a bit of getting used to.

Worn on the left arm -

rest your other thumb on the arm to the left of the watch

and forefinger on the back of the hand

and do a gentle squeeze of the watch

Squeeze for upto 10 seconds until it vibrates or the logo appears and then release

[Donna80 · Accepted solution]

I received a Sense where the screen wouldn't respond to swipes, and had to exchange it for a replacement with support. They're pretty good at swapping out faulty devices, once they've checked if they can help you fix it first.

[Desiree22]

Thank you! I've already shipped my watch so I'm hoping for a great replacement