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Sense screen not turning on

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‎04-03-2023 16:18 - last edited on ‎04-04-2023 18:43 by Fitbit Moderator

‎04-03-2023 16:18 - last edited on ‎04-04-2023 18:43 by Fitbit Moderator

Stopped working just before 2 years old this is my 2nd time doing this I’m pretty sure this is a scam can’t get any help to send it to be looked at go figure

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎04-03-2023 19:18

‎04-03-2023 19:18

Hi @Emolloy - there are a couple of issues with a Sense.

 

Sometimes it stops working only because of a charging issue, so check How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

 

Other times it may be faulty or if the seals fail it gets water in it. If it is charging and gets hot this is a sign so stop charging immediately.

 

You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

 

I've moved your post to the Sense forum to help.

Author | ch, passion for improvement.

View best answer in original post

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3 REPLIES 3

‎04-03-2023 18:50

‎04-03-2023 18:50

Hi @Emolloy  if you're under warranty, you can talk to customer service about your Sense 2. If your replacement has failed, the warranty time is counted from the date of purchase for the original Sense 2 you purchased or were gifted. It's not a scam. They do not do repairs.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎04-03-2023 19:18

‎04-03-2023 19:18

Hi @Emolloy - there are a couple of issues with a Sense.

 

Sometimes it stops working only because of a charging issue, so check How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

 

Other times it may be faulty or if the seals fail it gets water in it. If it is charging and gets hot this is a sign so stop charging immediately.

 

You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

 

I've moved your post to the Sense forum to help.

Author | ch, passion for improvement.

Best Answer

‎04-04-2023 19:02

In response to Guy_

‎04-04-2023 19:02

Welcome to the forums, @Emolloy. @Odyssey13 and @Guy_ Thanks for sharing your help.

 

@Emolloy Thanks for letting us know about your Sense, I'm sorry this happened to you. I went ahead to check your details and I noticed you have a case created. It seems our Support team sent you an email, so pleas make sure to check your inbox, spam or junk folders, and reply back to them if you have more questions about your case.

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