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Sense screen turned yellow

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‎10-09-2023 00:31 - last edited on ‎10-09-2023 07:22 by Fitbit Moderator

‎10-09-2023 00:31 - last edited on ‎10-09-2023 07:22 by Fitbit Moderator

Screen turned yellow and has pixels and at times lines.  I tried resetting and took it off the app and restored on the app but the screen remains unchanged.  Any advice?

Moderator Edit: Clarified subject

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‎10-09-2023 02:53 - edited ‎10-09-2023 07:03

‎10-09-2023 02:53 - edited ‎10-09-2023 07:03

Once moisture enters the screen it will change, the seals for the screen are not strong enough, and over time it fails. When my Ionic failed the screen changed to many different colors. If under warranty they might replace it, try that route first.

Fitbit Ionic 72.1.15 (recalled), Fitbit Sense 128.6.17 and Pixel Watch 2 BP1A.250305.019.W8, March 2025.
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‎10-09-2023 06:47

In response to Jdsenter

‎10-09-2023 06:47

Thank you for your response. Unfortunately the warranty has expired ☹️.

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‎10-09-2023 07:02

In response to UnhappyUser88

‎10-09-2023 07:02

In that case, there are a few others things to try, put it in a bowl of rice/drying silica/cat liter, you might be able to draw out the moisture from the device. That did work for my Ionic, and it did work after, but there was still damage to the screen. Another solution is to get a replacement screen from a repair place and either have them replaced it or you can do it yourself.

Fitbit Ionic 72.1.15 (recalled), Fitbit Sense 128.6.17 and Pixel Watch 2 BP1A.250305.019.W8, March 2025.
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‎10-09-2023 07:18

In response to Jdsenter

‎10-09-2023 07:18

Thank you for your advice … let me try putting in the rice 😊.  Will let u know if it works. 

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