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Sense screen went black

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‎05-06-2023 11:51 - last edited on ‎05-07-2023 09:07 by Fitbit Moderator

‎05-06-2023 11:51 - last edited on ‎05-07-2023 09:07 by Fitbit Moderator

Fitbit Sense purchased in March 2022, April 2022 screen went black, attempted all resets and nothing. Sent watch for repair only to be told the watch was unrepairable due to internal water damage. This I find almost impossible since I dont shower or swim with my watch on, and the only possibility would be sweat from working out.

 

Moderator Edit: Clarified subject

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‎05-07-2023 09:47 - last edited on ‎03-30-2024 12:40 by Fitbit Moderator

‎05-07-2023 09:47 - last edited on ‎03-30-2024 12:40 by Fitbit Moderator

Welcome to the community, @wheelmo523.

I've moved your post to the Sense board so we can keep the forums organized. Thanks for letting me know about your watch and the steps you've tried to get it working again. I see your point of view and your feedback is appreciated as it'll help us to keep working on our devices, and the experience with them.

I noticed you created a new case and it seems our Support team provided you with more information. While I don't have access to your case, I'd recommend replying back to them if you have more questions. That way they can look into your details and assist you further.

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