help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense set up issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-22-2021 09:43 - last edited on ‎06-25-2021 15:13 by Fitbit Moderator

‎06-22-2021 09:43 - last edited on ‎06-25-2021 15:13 by Fitbit Moderator

I have just purchased a new Sense today and it will not setup on the app on my phone. Continually getting an error message - this cannot be completed, etc. It's driving me crazy! Chatted with the help people and they say this is a problem with the app and they don't know when it will be fixed. Anyone else in this situation who knows anything about it? 

 

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎06-22-2021 10:44 - edited ‎06-22-2021 10:44

‎06-22-2021 10:44 - edited ‎06-22-2021 10:44

I have never heard of a support saying there’s a problem with the app and it won’t let you set up the device. What phone do you have?

Maybe the manual or help articles can do some good, if you haven’t looked at these before.

 

lastly can you be more specific on what step you are on during setup that you get that message. 

maybe someone more knowledgeable can help.

 

 

https://help.fitbit.com/manuals/manual_sense_en_US.pdf

https://help.fitbit.com/articles/en_US/Help_article/1873.htm

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
Best Answer

‎06-25-2021 15:19

In response to Clove6060

‎06-25-2021 15:19

Hello @MK16. Welcome to the community forums! @Clove6060 It's great to see you around and thanks for your input. 

 

@MK16 I'm sorry for the experience and thank you for the detailed information and for the steps you've followed prior to posting. At this time, I was able to see that you reached out to our Support Team reporting this inconvenience and they were able to provide information and assistance about it. Seems that you were receiving an error from the Fitbit App and our team is currently aware of this inconvenience. 

 

At this moment, if you still need further assistance or if you have any questions about the outcome of your case, I recommend contacting them back and they will be glad to continue working on this situation. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes