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Sense settings page in Fitbit App is blank

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‎01-19-2021 18:02 - last edited on ‎01-20-2021 05:32 by Fitbit Moderator

‎01-19-2021 18:02 - last edited on ‎01-20-2021 05:32 by Fitbit Moderator

When I select the Sense from the Fitbit App to change clock faces, the screen is blank. The app does not display any settings. I reinstall the app and go through all the initial settings to fix the issue. Then, the next day, the same thing happens. This is soooooo frustrating - all I want to do today is disable a particular notification and the settings are blank AGAIN. I'm on a Galaxy S20 Ultra. Please upvote if you have the same issue!

 

 

Moderator Edit: Clarified subject

 

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5 REPLIES 5

‎01-19-2021 18:16

‎01-19-2021 18:16

@_Delvin_ This is weird. Have you tried logging out and back in instead of clean reinstall?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎01-19-2021 18:20

In response to Marrrmaduke

‎01-19-2021 18:20

I have. It does not help. I've cleared cache as well.
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‎01-19-2021 18:26

In response to _Delvin_

‎01-19-2021 18:26

@_Delvin_ Does it always happen or perhaps during specific times? I did have it happen to me several times but logging out and back in or phone reboot usually resolved the issue. Have you also tried accessing settings when on Wireless instead of wifi? Also, do you have wifi set up for your sense?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎01-19-2021 18:35

In response to Marrrmaduke

‎01-19-2021 18:35

Just did a phone reboot. That seemed to work.
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‎01-20-2021 05:30

In response to _Delvin_

‎01-20-2021 05:30

Hello @_Delvin_ Welcome to the Community Forums! @Marrrmaduke Thanks for the input! 

 

@_Delvin_ Thank you very much for the troubleshooting steps you tried. I am glad to know that the difficulty is now resolved! 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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