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Sense shows incorrect time

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‎11-14-2020 12:00 - last edited on ‎11-15-2020 13:25 by Fitbit Moderator

‎11-14-2020 12:00 - last edited on ‎11-15-2020 13:25 by Fitbit Moderator

For some reason, the time on my sense is running 10 min behind. I was finally able to sync with the app but the time is still running behind and I don't know how to correct it. Any ideas?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎11-14-2020 12:07

‎11-14-2020 12:07

Hi @andromeda1967 generally what seems to work in your case is to set the tracker to the wrong timezone, sync, then the correct timezone. 

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‎11-14-2020 13:08

In response to Rich_Laue

‎11-14-2020 13:08

i will give it a try

 

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‎11-15-2020 13:48

In response to andromeda1967

‎11-15-2020 13:48

Hi @andromeda1967. Welcome, it's great to have you on board. @Rich_Laue, thanks for stopping by and sharing your help.

 

@andromeda1967, I'm sorry that your Sense is showing the incorrect time. It's odd this is happening even though you're syncing it and my best advice is to follow the suggestions posted by @Rich_Laue. If by any chance that post is helpful to your inquiry, mark it as the Best Answer to help other members experiencing similar issues.

 

Keep me posted!

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