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Sense won't Charge

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‎11-14-2020 12:23

‎11-14-2020 12:23

The first two weeks I had my Sense I would get a "Slow Charging" now it won't charge anywhere I've tried different outlets and different plugs, I tried in my laptop, I've wiped the back of the watch and the contacts to the charger still nothing. 

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‎11-14-2020 12:49

‎11-14-2020 12:49

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎11-15-2020 14:09 - edited ‎11-15-2020 14:09

In response to Odyssey13

‎11-15-2020 14:09 - edited ‎11-15-2020 14:09

Hi @Jules711, welcome to the Community Forums. @Odyssey13, it's good to see you here in the forums and thanks for your great suggestions.

 

@Jules711, thanks for bringing this to my attention and for every step tried to get your Sense working. I'm sorry you're going through this experience. I was checking your details and it seems you've got in touch with our Support team. Just to confirm, may I know if your Sense is able to charge correctly? If not, please let me know so I can investigate on my end and continue helping you.

 

I look forward to your response.

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