Sense steps displaying a total of 5 days

[Dlana]

Last Saturday I woke up to my sense displaying 61k for total steps on the day and I hadn't gotten out of bed yet.  This week on Saturday morning I woke up to 8k steps.

Is there a setting that changed causing this?

I have reboot sense, it does not recalculate, app and sense are up to date.

[Gr4ndp4]

Hi, @Dlana, welcome to the community, this is not something I've come across before, you do not mention which phone make or model you are using, most play well with the Fitbit app but you may be interested in this article Fitbit Supported Devices, in particular, note the O/S minimum requirements. 

Allowing you have synced then reset your "Sense" (squeeze the side buttons for about 10 seconds until the Fitbit logo appears and release) go to your Fitbit app in your phone app tray and in storage> clear the cache. Return to app info and force stop. Return to the Fitbit app icon and restart. This is the equivalent of a Tech Nerd switching everything off & switch everything on. If you continue to have a problem I suggest you talk to "Customer Support" here, I recommend you use the chat facility or phone for a prompt response.

I do hope this is helpful.

Cheers

[Dlana]

Thank you for the instructions  I'm on an android up to date.I completed each step, it did not reset or adjust my steps back to normal for today, but I will see if it happens now again nxt week.  If so, I will chat with support.Thank youDLanaSent from my T-Mobile 4G LTE Device

[Dlana]

It happened again.  Like clockwork every sat morning the steps are registering as if I've walked a whole day in my sleep.  Here is what numbers I awoke to:  any other reason every Saturday for past 3 weeks this is happening?  

[Gr4ndp4]

Hi, @Dlana, I can't think of a cause for this, did you talk to "Customer Support"? If you touch the "6 days of exercise" tile does it provide more detail about what it is recording? You say your phone is "up to date" what O/S is it on it needs to be newer than Android 10.

Cheers