help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense still not tracking HR as expected

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-06-2021 08:46 - last edited on ‎03-07-2021 17:48 by

‎03-06-2021 08:46 - last edited on ‎03-07-2021 17:48 by

I know that the Sense has had issues with HR reading. Is anyone else still experiencing this?

 

It reads my resting heart rate fine (between 80 and 100 normally), but when I start an Exercise, the heart rate drops precipitously, sometimes to 60bpm (!!!) - this is while I am sweating and panting. My last 3 logged exercises gave me 0 active minutes, as it says my heart rate never went over 80 (which is probably lower than resting). I do high intensity interval workouts. On my Ionic, my heart rate would frequently hit 160bpm.

 

I don't get the sense that the Sense autodetects exercise either.

 

I also can't get the Sense to charge over 80%. It just stops charging at around that level.

 

And I don't think the finish and glass are as durable as the Ionic. I already have one very noticeable scratch on the face, despite being rather careful with my devices.

 

Overall, the Sense has been a very disappointing experience.

 

I have been on to Fitbit support, but their only suggestion was to Hard Reset the device (which I did, with no difference).

 

 

Moderator edit: label

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-07-2021 17:47

‎03-07-2021 17:47

Welcome to the Fitbit Community, @s0uthpaw.

 

Thank you for sharing the issues you’re experiencing with your watch. I understand how you are feeling about this situation. I appreciate your efforts to resolve these issues and contacting our Support team. I would encourage you to keep the communication via email with our Support team since they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer