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Sense still using old firmware version 128.4.17

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‎11-04-2021 01:30 - last edited on ‎11-05-2021 12:42 by Fitbit Moderator

‎11-04-2021 01:30 - last edited on ‎11-05-2021 12:42 by Fitbit Moderator

Hello, I just came back on using my Fitbit Sense and I’ve noticed that my watch is still using a pretty old software, I have synced my device couple of times but still couldn’t manage to receive the new update or at least 5.2


Can someone help?

 

Thank you

 

Moderator Edit: Clarified subject

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‎11-04-2021 02:17

‎11-04-2021 02:17

I think it's just a matter of timing. When the app spots a new version of the software it starts to download it, bit-by-bit, in the background each time you sync. Once it's fully downloaded the app will prompt you to install it. This download can take a couple of days so keep an eye on the app.

 

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2 REPLIES 2

‎11-04-2021 02:17

‎11-04-2021 02:17

I think it's just a matter of timing. When the app spots a new version of the software it starts to download it, bit-by-bit, in the background each time you sync. Once it's fully downloaded the app will prompt you to install it. This download can take a couple of days so keep an eye on the app.

 

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‎11-07-2021 01:13

In response to SteveH

‎11-07-2021 01:13

Yes this is what happened. I spoke to Fitbit support and they said the same. The download happens in the background.. I received the update 3 days later after consistently syncing my device.

 

Thank you for your help.

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